The TrustedLogin service works beautifully, and it has for months. But before launching a platform that deals with sharing encrypted logins with support, it is vital to make sure all angles are covered. Dotting all the security “i”s Naturally, the biggest concern when it comes to TrustedLogin is security. We had two rounds of security…
I’m delighted to share some big news: TrustedLogin will begin going live in July soon. TrustedLogin is the easy and secure way for WordPress plugins, themes, agencies, and hosts to request access to customers’ websites. After two years in development, we’re ready to go live. Here’s what our launch timeline looks like: First, we’re going…
Asking for credentials bogs down 10% of our tickets. Here are the numbers for the GravityView plugin support team: Requiring credentials adds at least two more replies to a process, which adds a lot of staff time. This amounts to 9 extra days to resolve. At GravityView, we try to replicate customer issues without asking…