TrustedLogin allows customer service representatives to log into customer sites from the help desk they are already using.

We currently support:

Help Scout

TrustedLogin adds a dynamic widget to tickets that come into Help Scout. With a single click, support agents will be able to log into customer sites.

How does it work?

How does TrustedLogin provide one-click logins for customer sites inside of Help Scout?

  1. Help Scout requests a list of sites that have a TrustedLogin granted to them
    The request includes the customer’s email address, encrypted with a private key.
  2. Your site communicates with the TrustedLogin service. TrustedLogin provides a set of data connected to the unique identifier. Note: the TrustedLogin site cannot read any of this data; only your site can!
    • If you use licensing software, the license key is used as a unique identifier for the customer. Otherwise, a cryptographic hash is used.
  3. Your site generates a list of sites for Help Scout to display. The links to log into customer sites are encrypted. The URLs point to your own site.
  4. When your customer support agent clicks on a link, the agent is first verified on your site, where your site verifies that they are logged-in and have the correct roles to access customer sites. Once verified, your site redirects the support agent to a secure access endpoint.

Help desks coming soon:

TrustedLogin started with Help Scout because we use it ourselves! We are planning on adding support soon for additional customer service software, including:

  • HubSpot
  • Drift
  • Zoho Desk
  • ZenDesk
  • Gmail (using a browser extension)